We hope you love your purchases, but if for any reason you do need to return something to us. Upon approval of Phyto-C Skin Care, your product(s) must be sent back within 10 days of receiving the shipping label.
Items received more than 30 days after purchase date may not be returned.
To return your product, please e-mail firstname.lastname@example.org and a return label will be emailed to you directly.
Only items purchased on Phyto-C.com can be returned to Phyto-C.com. Items purchased in a skincare professional's office or elsewhere must be returned to their original point of purchase.
Items must be returned it in its original packaging with the original packing slip within 30 days of purchase date. We do not process exchanges at this time. If the item is returned after 30 days and/or is not in its original packaging, a 15% restocking fee will be applied.
Please allow 3-5 business days from when the item is delivered for your returned order to be processed. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).
We can only issue a refund to the original form of payment used at the point of purchase. In the event you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address in your customer profile, which can take 4-6 weeks to process. Original shipping charges are nonrefundable.
All shipping rates will vary depending on a few different factors, some of which include:
- Domestic vs International shipments
- Total weight of package
- Selected shipping method
We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
Where do you ship from?
-Elmwood Park, NJ
How long does shipping take?
Our hours of operation for shipping are Monday through Friday, 9 a.m. to 5 p.m. EST, excluding weekends and major USA holidays.
Orders will ship 1-2 business day after you order.
*NOTE: during restocks, new releases & special promotions, there can be an additional 2-4 business days of processing time. Transit times will vary based upon a few different conditions, including but not limited to:
- Total distance between us and you
- Whether your parcel is a domestic (USA) or international (everywhere else) shipment
ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.
DOMESTIC: See Zone Map Below (Based on ground shipping from Elmwood Park, NJ) Source of photo: UPS.com
How do I track my order?
Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.
Can buying from an unauthorized retail be dangerous?
-Contaminated or counterfeit products could cause irritation or even infection. If you find any Phyto-C products online that you’re unsure of, please e-mail us at email@example.com, and we will advise right away.
The websites listed below, who claim to sell Phyto-C Skin Care Skincare® products, have NO relationship with our company and are NOT authorized resellers approved by us:
- Amazon - NOT Authorized
- Overstock – NOT Authorized
- eBay – NOT Authorized
- Jet – NOT Authorized
- Walmart – NOT Authorized
- SkinMedix – NOT Authorized
- FaceMedix – NOT Authorized
- Poshmark – NOT Authorized
- Skincare Solutions Store aka Advanced Skincare LLC - NOT Authorized
- Taobao & USA Express- NOT Authorized
- strawberry.net NOT Authorized
What is Diversion?
Diversion is when products are sold in unauthorized places. For example, all genuine Phyto-C products are sold exclusively through authorized Phyto-C Skin Care professional partners, on www.phyto-c.com, or through an authorized online retailer. Phyto-C Skin Care products that you find outside of these places are considered to be diverted.
Why is Diversion Bad?
Diverted products can be counterfeit, diluted formulas, old, or expired formulas that may not be safe to use. This means if you buy our products from any other outlet other than an authorized retailer, we cannot guarantee that they are authentic Phyto-C Skin Care products that will perform as tested.
Who is Diverting Products?
Products are diverted by unauthorized distributors and other dishonest individuals who seek profit in piracy.
What Can I Do to Help Stop Diversion?
If you see our products displayed on websites for abnormally low prices and discounts, don't risk it, don't buy it! If you see a Phyto-C product for sale outside an authorized Phyto-C retailer, please send us an e-mail to firstname.lastname@example.org with the city, state and name of the location where you saw the products. You can also call 1-877-4-PhytoC to report diverters. We will conduct a full investigation.
Anti-Diversion Procedures and Policies
- Exclusive product coding is used to track the movement of Phyto-C products. This is the method for tracing products to industry diverters.
- Ongoing intelligence procedures are in place to further uncover diversion schemes, including those involving misuse of the Internet.
- Diversion information can be communicated to Phyto-C’s corporate office, or Phyto-C’s Sales Staff by calling 1-877-4-PHYTOC or by e-mailing us at email@example.com
Q: What is the shelf life of the products?
A: Any vitamin C product has an estimated 1-year shelf life. (depending on how it is stored) we recommend keeping it in the refrigerator or in a cool, dark place. We recommend using our products within 3-6 months after opening. If you find that your product has discoloration or an unusual odor, our customer care team is here to assist you.
Non vitamin C products have an estimated 2-year shelf life.
Q: Are your products safe to use during pregnancy?
A: The main ingredient customers ask about during pregnancy is Retinol (Vitamin A). Most women will not use products that contain Vitamin A while pregnant. However, we always advise you check with your primary care doctor.
Q: Are your products cruelty free?
A: Yes, the whole line Is cruelty free.
Q: Where are your products made?
A: Phyto-C is a family owned and operated business located in Elmwood Park, NJ. All our products are crafted locally in house and by hand.
Q: How can I stay up to date on the latest products and promotions?
A: Please go www.phyto-c.com and sign up for our newsletter or scroll to the bottom of this page and enter your email.
Q: In what order should the products be used?
A: Serum, Gel, Moisturizer
Q: Are the products non-comedogenic (non-pore clogging)?
A: Yes. Our products are non-comedogenic.
COUPON CODES FAQ
Q: Can coupon codes be combined?
A: No. In order to protect ourselves from possible scams and fraudulent activity, we do not currently allow offer stacking. Our promotional offers may not be used with other coupons or promotions. This goes for our rewards program, sms marketing club and any site-wide promotions we may be running.
PHYTO-C VIP REWARDS FAQ
Q: What is the minimum subtotal amount for me to be able to apply my Rewards Coupon Code?
A: As of right now, the minimum subtotal in the cart has to be $70. That goes for $10, $15, $20, and $30 rewards.*
*subject to change in the future.
HOW DO I PARTICIPATE?
Joining is easy! Just click the Create An Account button to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!
HOW CAN I EARN POINTS?
You can earn points by participating in any of our innovative promotions! Simply click on the 'Earn Points' tab to view and take part in our current opportunities. In addition, make sure to check back often, as we're adding great new ways for you to earn points all the time!
WHAT CAN I REDEEM MY POINTS FOR?
Glad you asked! We want to make it easy and fun to redeem your hard-earned points. Just visit the 'Get Rewards' tab to view all of our exciting reward options.
HOW DO I REDEEM MY POINTS?
Exchanging your points for great rewards couldn't be easier! Simply visit the 'Get Rewards' tab to view all of our great reward options and click the 'Redeem' button to redeem your reward.
HOW DO I CHECK MY POINTS BALANCE?
Your up-to-date points balance is always displayed in the top of this popup.
DOES IT COST ANYTHING TO BEGIN EARNING POINTS?
Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit the 'Earn Points' tab to get started.
DO I HAVE TO ENROLL OR REGISTER IN INDIVIDUAL PROMOTIONS?
Once you register for an account, you're all set – we don't require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and we'll post the points to your account immediately!
HOW LONG WILL IT TAKE FOR POINTS TO POST TO MY ACCOUNT?
You should receive points in your account instantly once you complete a promotion!
DO MY POINTS EXPIRE?
Nope! Your points will never expire.
WHAT HAPPENS TO MY POINTS IF I MAKE A RETURN?
When you return an item, you lose the associated credit you originally earned by buying the item in the first place.
Sound kind of confusing? Let's take an example: let's say you had previously spent $50 towards a 'spend $100, earn 500 points' promotion, and you decide to buy a $20 item, which bumps you up to $70. If you decide to return that item, your progress would also go back down to $50 – it's just like you hadn't bought the item in the first place.
HOW DO I CONTACT SUPPORT IF I HAVE QUESTIONS ABOUT MY POINTS?
Our team is ready and waiting to answer your questions about our rewards program! Just send us an email and we'll be in touch.
I'M VERY CLOSE TO EARNING A REWARD. CAN I BUY EXTRA POINTS TO GET THERE?
We currently require you to have enough points to redeem any of the awards you see listed on the 'Get Rewards' tab.
WHAT IF I DON'T WANT TO RECEIVE PROMOTIONAL EMAILS?
From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.