Return Policy
We hope you love your purchase. However, if you need to make a return, please note that all returns must be approved by Phyto-C Skin Care and sent back within 10 days of receiving your shipping label.
• Items received more than 30 days after purchase date may not be returned.
• To return your product, please contact us and a return label will be emailed to you directly or you may initiate a return here: Phyto-C Returns Center.
• Only items purchased on Phyto-C.com can be returned to Phyto-C.com.
• Items purchased in a skincare professional’s office or elsewhere must be returned to their original point of purchase.
• Items must be returned in the original packaging within 30 days of purchase date.
• We do not process exchanges at this time. If the item is returned after 30 days and/or is not in its original packaging, a 15% restocking fee will be applied.
• Please allow 3-5 business days from when the item is delivered for your returned order to be processed. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).
• We can only issue a refund to the original form of payment used at the point of purchase. In the event you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address in your customer profile, which can take 4-6 weeks to process. Original shipping charges are nonrefundable.
• Phyto-C Skin Care reserves the right to deem return items non-refundable if more than what we consider a reasonable amount of product is used, or missing.
IMPORTANT
When requesting to return items, you must have proof of purchase, such as your order number or a copy of your receipt. In most cases, we will also request photos of the item(s) in question for our records, especially if the item is damaged. If you have thrown away your proof of purchase and/or the items you are hoping to exchange or be refunded for, we unfortunately cannot accommodate your request. In order to assist you, the items must still be in your possession, since we may need you to return them to us.
Unfortunately, we cannot accept returns on international orders. If you have any concerns with your order, please contact us.
