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Return Policy & FAQ's

 

RETURNS:

We hope you love your purchases, but if for any reason you do need to return something to us. Upon approval of Phyto-C Skin Care, your product(s) must be sent back within 10 days of receiving the shipping label.

 

Items received more than 30 days after purchase date may not be returned.

 

To return your product, please e-mail info@phyto-c.com and a return label will be emailed to you directly.

 

Only items purchased on Phyto-C.com can be returned to Phyto-C.com. Items purchased in a skincare professional's office or elsewhere must be returned to their original point of purchase.

 

Items must be returned it in its original packaging with the original packing slip within 30 days of purchase date. We do not process exchanges at this time.

 

Please allow 3-5 business days from when the item is delivered for your returned order to be processed. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).

 

We can only issue a refund to the original form of payment used at the point of purchase. In the event you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address in your customer profile, which can take 4-6 weeks to process. Original shipping charges are nonrefundable.

 

SHIPPING:

All shipping rates will vary depending on a few different factors, some of which include:

  • Domestic vs International shipments
  • Total weight of package
  • Selected shipping method

We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.

 

Where do you ship from?

-Elmwood Park, NJ

 


How long does shipping take?

Our hours of operation for shipping are Monday through Friday, 9 a.m. to 5 p.m. EST, excluding weekends and major USA holidays.
Orders will ship 1-2 business day after you order.

*NOTE: during restocks, new releases & special promotions, there can be an additional 2-4 business days of processing time. Transit times will vary based upon a few different conditions, including but not limited to:

  • Total distance between us and you
  • Whether your parcel is a domestic (USA) or international (everywhere else) shipment

ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.

 

DOMESTIC: See Zone Map Below (Based on ground shipping from Elmwood Park, NJ) Source of photo: UPS.com

 

 

How do I track my order?

Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.

 

Can buying from an unauthorized retail be dangerous?

-Contaminated or counterfeit products could cause irritation or even infection. If you find any Phyto-C products online that you’re unsure of, please e-mail us at info@phyto-c.com, and we will advise right away.  



The websites listed below, who claim to sell Phyto-C Skin Care Skincare® products, have NO relationship with our company and are NOT authorized resellers approved by us:

  • Amazon - NOT Authorized
  • Overstock – NOT Authorized
  • eBay – NOT Authorized
  • Jet – NOT Authorized
  • Walmart – NOT Authorized
  • SkinMedix – NOT Authorized
  • FaceMedix – NOT Authorized
  • Poshmark – NOT Authorized
  • Skincare Solutions Store - NOT Authorized
  • Taobao & USA Express- NOT Authorized

 

What is Diversion?

Diversion is when products are sold in unauthorized places. For example, all genuine Phyto-C products are sold exclusively through authorized Phyto-C Skin Care professional partners, on www.phyto-c.com, or through an authorized online retailer. Phyto-C Skin Care products that you find outside of these places are considered to be diverted.

 

Why is Diversion Bad?

Diverted products can be counterfeit, diluted formulas, old, or expired formulas that may not be safe to use. This means if you buy our products from any other outlet other than an authorized retailer, we cannot guarantee that they are authentic Phyto-C Skin Care products that will perform as tested.

 

Who is Diverting Products?

Products are diverted by unauthorized distributors and other dishonest individuals who seek profit in piracy.

 

What Can I Do to Help Stop Diversion?

If you see our products displayed on websites for abnormally low prices and discounts, don't risk it, don't buy it! If you see a Phyto-C product for sale outside an authorized Phyto-C retailer, please send us an e-mail to info@phyto-c.com with the city, state and name of the location where you saw the products. You can also call 1-877-4-PhytoC to report diverters. We will conduct a full investigation.

Anti-Diversion Procedures and Policies

  1. Exclusive product coding is used to track the movement of Phyto-C products. This is the method for tracing products to industry diverters.
  2. Ongoing intelligence procedures are in place to further uncover diversion schemes, including those involving misuse of the Internet.
  3. Diversion information can be communicated to Phyto-C’s corporate office, or Phyto-C’s Sales Staff by calling 1-877-4-PHYTOC or by e-mailing us at info@phyto-c.com

 

 

PRODUCT FAQ’s

 

Q: What is the shelf life of the products?

 A: Any vitamin C product has an estimated 1-year shelf life. (depending on how it is stored) we recommend keeping it in the refrigerator or in a cool, dark place. We recommend using our products within 3-6 months after opening. If you find that your product has discoloration or an unusual odor, our customer care team is here to assist you.

Non vitamin C products have an estimated 2-year shelf life.

 

Q: Are your products safe to use during pregnancy?

A: The main ingredient customers ask about during pregnancy is Retinol (Vitamin A). Most women will not use products that contain Vitamin A while pregnant.  However, we always advise you check with your primary care doctor.

 

Q: Are your products cruelty free?

 A: Yes, the whole line Is cruelty free.

 

Q: Where are your products made?

 A: Phyto-C is a family owned and operated business located in Elmwood Park, NJ. All our products are crafted locally in house and by hand.

 

Q: How can I stay up to date on the latest products and promotions?

A: Please go www.phyto-c.com and sign up for our newsletter or scroll to the bottom of this page and enter your email.

 

Q: In what order should the products be used?

 A: Serum, Gel, Moisturizer

 

Q: Are the products non-comedogenic (non-pore clogging)?

 A: Yes. Our products are non-comedogenic.

 

COUPON CODES FAQ

Q: Can coupon codes be combined?

 A: No. In order to protect ourselves from possible scams and fraudulent activity, we do not currently allow offer stacking. Our promotional offers may not be used with other coupons or promotions. This goes for our rewards program, sms marketing club and any site-wide promotions we may be running.